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Access Hydro Westmount's Customer Space Follow these steps to sign up 1 –  If you already have a Hydro Westmount account, click on the “Sign up now” button to create your Customer Space. If you are a new resident of Westmount and have not......

Take advantage of Hydro Westmount's secure client portal. From the Customer Space, clients can view and modify information: Access your residential and commercial accounts Consult your consumption history Modify your personal information Acce......

Contact our Hydro Westmount Customer Service team at 514 925-1414 or by email at serviceshydro@westmount.org An employee will take the time to answer your questions and will work with you to find a solution to your problem.

Electricity rate increases 2026 : Residential (3%) and commercial (3.8%) rate increases have been in effect since April 1, 2026. As provided for in the Act to simplify the electricity distribution rate-setting process, this increase reflects the c......

If a notice of interruption has been transmitted or if service has been interrupted, you may formulate a complaint in regards to a rate or service conditions by using the following process: First Level of Claim – Customer service Contact our Hydro......

4:15 p.m. update Crews are fully mobilized on site to repair the gas leak and restore electricity to the Alexis Nihon and Westmount Square area. Due to the highly complex nature of the incident and the delicate interventions required, the opera......

You may address your complaint to the Director of Hydro Westmount if you consider that the answer received from our customer service is unsatisfactory. The complaint should be formulated in writing and include a detailed description of the situation......

Due to the labour dispute at Canada Post , mail delivery may be delayed. Hydro Westmount reminds its customers that the Customer Space allows you to check your balance at any time. Clients remain responsible for the timely payment of their energy......

The act of making, causing, producing or permitting excessive noise, which disturbs the enjoyment or comfort of others, is considered to be a nuisance and an infringement of the municipal by-law concerning noise. Citizens are also asked to limit th......

Before being installed in your home, the meter has been inspected by Measurement Canada, just as gasoline pumps and commercial scales. The majority of meters are tested every 12 years (some every 6 years). Once calibrated, the meter is sealed to ens......

Complete and send the electronic form below, indicating the date, location and nature of the planned work; A technician from Hydro Westmount will visit the site to evaluate the equipment and personnel needed to carry out the installation; billing......

Hydro Westmount offers customers the convenience of paying with a pre-authorized payments plan. Using this payment method, the exact amount of your invoice is automatically debited from your bank account on the due date. Customers may also opt for......

Hydro Westmount maintains the power distribution network in Westmount which is used to deliver electricity to all homes and businesses. The utility also installs and maintains all street lights and traffic signals in the municipality. Customer sati......

Sustainable Practices Take this opportunity to sort through your belongings, reduce the volume to be moved, and plan how you will pack and organize your items. For a more sustainable move: Moving bin rental services such as GoBac offer a reusa......

Be Energy-Wise Hydro Westmount's network is subject to high demand during periods of extreme cold. This high demand can lead to circuit overloads and power interruptions. The City of Westmount also incurs heavy penalties during periods of high elec......

Hydro Westmount wishes to inform residents of an ongoing phone scam targeting customers. Calls originating from the number 1-801-737-76519 falsely claim that an outstanding balance remains on an electricity account and threaten service disconnectio......

Safety Programme Halloween is fast approaching! In preparation, our Public Safety Officers remind everyone of the importance of safety in our neighbourhoods, whether during trick-or-treating, driving a vehicle, or attending parties. Additionally, O......

Work to repair a water leak will take place on Thursday, March 6, in the alley behind Victoria Hall (4626 Sherbrooke O.). The work will require shutting off water service in the area for part of the day. Parked vehicles in the vicinity of this alle......

The City’s Public Works Department will begin emergency water main repairs on Victoria Avenue starting March 11.  The work will take place between Somerville Avenue and Sherbrooke Street and will last four days. During this time, Victoria Ave......

The work will require shutting off water service in the area for part of the day. Parked vehicles in the vicinity of this alley will be able to exit via the cul-de-sac on Boulevard De Maisonneuve. A signaller will be on site to guide pedestrians an......

The gas network replacement work will take place on Redfern Avenue, between Sherbrooke Street and De Maisonneuve Boulevard. During this period, Redfern Avenue will be converted to a one-way street.   Énergir crews and contractors hired by the......

Update on June 1 : Please note that epoxy pavement marking work will begin on June 2 and 3. Subject to weather conditions and any unforeseen circumstances, bollard installation will begin thereafter, based on the progress of the work. Surface pr......

The activity followed the co-design workshop held on May 14, during which the students shared their daily travel experiences, identified the road safety issues they encounter on their journey to school, and helped select the colours, themes and patt......

Household Hazardous Waste (HHW) are household, automotive and outdoor maintenance products that present real safety, health and environmental hazards. Products marked as corrosive, explosive, flammable or toxic should never be disposed of during re......

Bulky items collection aims to divert large household items made of wood, ceramic and refrigeration appliances from landfill, so that they can be recycled and recuperated. Don't miss the collection! Bulky items are collected on the  first......