Stay Informed and Alert: Register to the Citizen Portal

Whether it is a major weather event, a public safety emergency or a major disruption to an essential service, the Citizen Portal is the City’s main alert channel in the event of an emergency.

In addition to emergency alerts, the Citizen Portal also allows registered users to receive reminders about snow clearance and waste collection, notices of roadworks or street closures in their area, changes to opening hours or activities at municipal facilities, and much more.

Registered users can also customise their preferences for receiving notifications from the City: text message, email or phone call.

Set Up Your Account

In three steps, you're all set:

1. Create your account in the Citizen Portal.
2. From your account, select My Municipal Notifications from the drop-down menu options located in the top left of your screen.
3. On the Municipal Notifications page, make your selections: How would you like to be reached? What types of notifications do you wish to receive? You will automatically be registered for emergency alerts.

Create your account

Need help?

We can help you create an account and set up your alerts. Call Westmount Assistance at 514 989-5200 or visit us at a service counter: 

• City Hall, 4333 Sherbrooke Street West
• Westmount Public Library, 4574 Sherbrooke Street West
• Victoria Hall, 4626 Sherbrooke Street West
• Westmount Recreation Centre, 4675 Sainte-Catherine Street West
• Public Safety, 21 Stanton Street (2^nd floor)