Emergency

911 service

9-1-1

• Fire
• Medical emergency
• Serious accident
• People in danger
• Natural gas leak

Neighbourhood Station 12

Call 9-1-1 for emergencies or to report crimes in progress.

Address

21 Stanton Street
Westmount, Quebec H3Y 3B1

Telephone:

• Info-Crime: 514 393-1133
• Station 12 Information: 514 280-0112
• Non-emergency situations* : 514 280-2222

Fax: 514 280-0612

Commander: Mathieu Bastien

Website

The team at Station 12 works to maintain security in its territory, in compliance with the global priorities of the Montreal Police Department (Service de police de la Ville de Montréal or SPVM) . To this end, the team has established these objectives:

• Reduce crime and the number of violent crimes
• Increase the citizens’ sense of security by providing sustained police presence
• Reduce the irritation caused by antisocial behaviour
• Enhance security around schools
• Launch prevention programs in schools and seniors’ residences
• Improve road safety and monitor speed on main arteries in order to reduce traffic accidents
• Participate in local activities

The SPVM have an interactive crime map which shows the reported criminal activity. 

Consult the map

Counter service

• From 9 a.m. to 11 p.m., 7 days a week

Montreal Fire Department
Station 76

Information, prevention advice, building inspections, incident reports, fire station tours.

Dial 911 for emergencies.

Address

19 Stanton Street
Wesmount Quebec H3Y 3B1

Telephone: 514 280-0874

• Prevention and education: 514 872-3800
• Fire report summary: 514 872-3775
• Detailed fire report: 514 872-3142

Website

For more information

Services for residents

Requests for reports, applications for special events, educational lectures, fire station tours, etc.

Prevention and education

Prevention tips, what to do after a fire, awareness campaigns, kids’ section.

Outdoor fires

Outdoor fires are prohibited across the Montréal agglomeration by several by-laws (bonfires, fireplaces, burning branches or green waste, burning garbage, burning construction debris, garden fires, etc.). Outdoor fires produce smoke that contains a number of toxic substances.

Please note that domestic use of a certified appliance such as a barbecue, a patio heater or similar appliances do not require a permit.

Fire regulations

Emergency evacuation assistance program

The Service de sécurité incendie de Montréal (Montréal fire department – SIM for short) offers persons with handicaps or reduced mobility a free evacuation assistance service which enables firefighters to find and help them evacuate in the event of an emergency. You will need to register your information in our database. All information collected is used exclusively by the SIM and will remain confidential.

Find out more and register

Mission, vision and values

Through its mission, vision and long-standing values, the Service de sécurité incendie de Montréal (Montréal fire department) places public safety at the heart of its concerns.

This mission is accomplished by responding to all types of emergencies, including medical emergencies, fires and other emergency situations, and by carrying out prevention, education and civil protection activities.

Our commitment

Each day of the year, we are ready to:

• ANTICIPATE risk and protect the public;
• SERVE the public with competent, respectful, responsive and skilled personnel;
• RESPOND immediately to distress calls;
• INTERVENE with professionalism, strength and agility for the safety of everyone.

Consult the Mission, vision and values web page

Public Safety

Call 9-1-1 for emergencies or to report crimes in progress.

Address

21 Stanton Street
Westmount, Quebec  H3Y 3B1

• Telephone : 514-989-5222
  • Dispatch (24 hours) : Dial 0
  • Parking permits and dog permits : Dial 1
  • Parking infractions : Dial 2
  • Community Relations and senior services : Dial 3
  • Administration : Dial 4

Fax: 514 989-5487

Director: Gregory McBain

The Public Safety Department assists in securing the protection of the Westmount community, enforces municipal by-laws, provides support services to the Montreal Fire Safery Department (Service de sécurité incendie de Montréal) and to the Emergency Measures Organisation. The department also enhances the crime prevention program.

The members of the Public Safety Department provide Westmount with a uniformed 24-hour patrol service. All officers are trained in advanced first aid, cardio-pulmonary resuscitation (C.P.R.), AED/defibrillator trained, expandable police baton, and pressure-point tactics.

As of February 26, 2024, the City of Westmount will implement a new system integrated with its new citizen portal, replacing the CodeRED automated notification system. You will continue to benefit from a rapid broadcast system for receiving important messages and procedures to follow by telephone, email and SMS text for emergencies situations such as major fires, gas leaks or extended power outages.

If you are new to Westmount, or have new phone numbers or a new e-mail address, we encourage you to register starting February 26 by creating your profile on the new portal. All those with a published landline telephone number are already registered to receive these messages. To register your cell phone numbers, private or non-residential phone numbers, or e-mail address, please click on the button as of February 26, 2024.

Create a profile on Westmount's new citizen portal

Someone has been intoxicated or poisoned? There’s not a minute to lose. Call 1 800 463-5060.

The Poison Control Centre (Centre antipoison) is an emergency telephone service available 24/7.

Info-Santé 811 is a free and confidential phone consultation service available 24 hours a day, 365 days a year. Dialing 811 puts you in contact with a nurse quickly for advice on non-urgent health issues. Any Quebec resident can call Info-Santé for themselves or a family member.

Info-Panne is a map of the City that lets you view the status of Westmount’s electrical network in real time.

Consult the Info-panne outages map

211 is an easy to remember (2-1-1) information and referral service available 7 days a week, from 8 am to 6 pm, 365 days a year. Dial 2-1-1.

The 211 website of the Greater Montréal will allow to search for social and community services at all times, whether it be for resources for seniors or for immigrant people, for food or material assistance, affordable housing, youth or family services, assistance for homeless people, education, employment, volunteering and more.

Consult the website

Natural gas is odourless. A very smelly substance is added so leaks can be detected. This substance, called mercaptan, gives off a strong smell of rotten eggs. If you detect such an odor:

• do not smoke;
• do not turn on any appliance near the leak, not even a cell phone or a light switch – static electricity could produce a spark;
• leave the building immediately or move well away from the leak if you are already outdoors;
• without delaying your exit, you could open doors and windows on your way out (or leave them open) to ensure maximum ventilation;
• call 911.

If you are feeling dizzy or nauseous, or you have a headache, especially near a natural gas appliance, leave the building immediately and call medical services at 911.

Consult the GazMétro website

When severe weather threatens, Environment Canada issues special public weather alerts to notify those in affected areas so they can take steps to protect themselves and their property from harm. These public alert bulletins are issued through the media, as well as through the department’s WeatherRadio service and its weather website.

You can also sign up for weather alerts on X at @ECAlertezQC147 (Montreal region).

The Québec 511 telephone service provides all the information you need to plan a safe trip anywhere throughout the Québec road network. An automated line is available 24 hours a day, 7 days a week, providing information on the condition of the roads. It is also possible to speak to an agent between 8 a.m. and 8 p.m. Monday through Friday, to obtain information.

The Québec 511 automated line offers the following choices:

1. Find out about the road network conditions;
2. Report an incident, (24 hours a day, 7 days a week);
3. Obtain general information or make a comment;
4. Make a complaint;
5. Obtain assistance.

Online, you may consult the interactive map of the Québec road network, which provides information about the condition of the roads including visibility, about road work, traffic congestion and more.

Quebec 511 also offers a mobile app that can help you plan safe trips on Quebec’s road network. 

Find out more

Certain areas are at greater risk than others for different disasters. Knowing the risks in our region can help us better prepare and even prevent certain types of damage.

Knowing what to do before, during and after specific types of disasters will help you protect yourself and your belongings.

Among the serious events that could happen in Westmount and Montreal are severe storms, floods, industrial accidents, extremely hot or intensely cold weather, drinking water contamination and more.

• Hazards and Emergencies (Public Security Canada)
• Advice on preparing for disasters (Santé publique Québec)
• Quiz: test your preparedness for emergency situations (Santé publique Québec)

It’s essential that each family member know exactly what to do during an emergency. It’s very possible that you will not all be together the moment disaster strikes, hence the importance of knowing in advance how you will contact each other and how you will find each other if something does happen.

By preparing and discussing your family plan together, you’ll not only save time, but also remain calm during an emergency situation.

Become familiar with your school and workplace emergency plans and make you have on hand all of the essential phone numbers and addresses.

• Make an online family emergency plan (Public Security Canada)
• Preparing a family safety plan (Sécurité publique Québec)

Make sure to always have on hand the basic items to meet your family’s basic needs to survive the first three days of a disaster situation.

For your safety and peace of mind, prepare three kits: a basic emergency kit for the home, an emergency evacuation kit, and a car emergency kit. Make sure to include the vital necessities for young children, seniors, persons with special needs and domestic animals.

Make sure your kits are stored in easily accessible places and check them regularly for items that may need to be replaced.

• Get or prepare an emergency kit (Public Security Canada)
• Preparing an emergency kit (Sécurité Publique Québec)

During an emergency, use every available means to stay informed of ongoing developments: radio, television, notification services, and reliable website and social media sources. Consider including devices such as windup cell phone chargers and radios in your emergency kit.

The City of Westmount uses a rapid broadcast system integrated to the citizen portal, which was launched in 2024 and replaces the CodeRED automated phone notification system. Create an account to receive important messages and procedures to follow by telephone, email and SMS text for emergencies situations such as major fires, gas leaks or extended power outages.

You may also sign up to the Centre de sécurité civile de Montréal’s Community alert service to also receive messages on your mobile devices.

Create a profile on Westmount's citizen portalSign up for the Community alert service of the CSC de Montréal