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Take advantage of Hydro Westmount's secure client portal. From the Customer Space, clients can view and modify information: Access your residential and commercial accounts Consult your consumption history Modify your personal information Acce......

Contact our Hydro Westmount Customer Service team at 514 925-1414 or by email at serviceshydro@westmount.org An employee will take the time to answer your questions and will work with you to find a solution to your problem.

If a notice of interruption has been transmitted or if service has been interrupted, you may formulate a complaint in regards to a rate or service conditions by using the following process: First Level of Claim – Customer service Contact our Hydro......

You may address your complaint to the Director of Hydro Westmount if you consider that the answer received from our customer service is unsatisfactory. The complaint should be formulated in writing and include a detailed description of the situation......

The act of making, causing, producing or permitting excessive noise, which disturbs the enjoyment or comfort of others, is considered to be a nuisance and an infringement of the municipal by-law concerning noise. Citizens are also asked to limit th......

Before being installed in your home, the meter has been inspected by Measurement Canada, just as gasoline pumps and commercial scales. The majority of meters are tested every 12 years (some every 6 years). Once calibrated, the meter is sealed to ens......

Complete and send the electronic form below, indicating the date, location and nature of the planned work; A technician from Hydro Westmount will visit the site to evaluate the equipment and personnel needed to carry out the installation; billing......

Hydro Westmount offers customers the convenience of paying with a pre-authorized payments plan. Using this payment method, the exact amount of your invoice is automatically debited from your bank account on the due date. Customers may also opt for......

Household Hazardous Waste (HHW) are household, automotive and outdoor maintenance products that present real safety, health and environmental hazards. Products marked as corrosive, explosive, flammable or toxic should never be disposed of during re......

Bulky items collection aims to divert large household items made of wood, ceramic and refrigeration appliances from landfill, so that they can be recycled and recuperated. Don't miss the collection! Bulky items are collected once a month from......

The Public Works Department intervenes only on public trees. Please indicate the public tree for which a problem was observed. If you can not find the tree on the map, please include your address in the message field.  Please note : If you re......

Hydro Westmount offers customers the convenience of paying with a Pre-authorized Payments (PAP) Plan. Using this payment method, the exact amount of your invoice is automatically debited from your bank account on the due date. Pre-authorized payment......

Knowing how to read and interpret your Hydro Westmount invoice is an excellent way to monitor your exact usage of electricity and track how your conservation efforts can reduce your expenses. Invoice A unique reference number assigned to th......

Frigid winter weather increases the demand on Hydro Westmount’s electrical grid, potentially leading to overloaded circuits and power interruptions. Furthermore, heavy penalties are charged to the City of Westmount for over-consumption. That is why......

The following process will be used to analyze all traffic related requests and complaints. The process is also outlined in Figure 2.1 . Requests All requests are to be submitted in writing to the TAC and must include the following information:......

Small Waste  Recovery Island A small-item recovery island has been installed at the Westmount Recreation Centre . Its purpose is to recover small items that are not accepted in the recyclables materials collection, and that often end up in t......