DIAL 911 WHEN YOU NEED HELP IN AN EMERGENCY SITUATION – FIRE, SERIOUS ACCIDENT, MEDICAL EMERGENCY, PEOPLE AT RISK, NATURAL GAS LEAK, CRIMINAL ACTIVITY IN PROGRESS.
Consult the information below – you’ll find important phone numbers, prevention and preparation tips, and a list of essential items to have on hand to survive for 72 hours in the event of a major emergency.
PROTECTIVE SERVICES IN WESTMOUNT
For more information about protective services in Westmount, visit the Safety & Parking section.
REGISTER FOR WESTMOUNT'S AUTOMATED EMERGENCY COMMUNICATIONS SYSTEM
The City of Westmount implemented the CodeRED automated notification system, which gives it the ability to broadcast important information within minutes. Residents will receive important messages and procedures to follow by telephone, email and SMS text for emergencies situations such as major fires, gas leaks or extended power outages.
Everyone with a telephone land line is already registered in the system. To register your email address, or phone numbers for mobile devices, private landlines and non-residential lines, click on CodeRED logo above to link to the registration form.
In Westmount, the CodeRED notification system is used only for emergency situations.
According to our policy, the system is used for electricity outages that are likely to last more than 3 or 4 hours, the typical period needed to restore power. Also, it may take up to 30 minutes to program and send CodeRED messages to a specific area.
When dealing with a gas leak, the fire department usually requests the shutdown of all electrical circuits in the immediate area of the leak due to the risk of natural gas circulating in underground conduits. When that happens, Hydro Westmount must wait for permission from fire officials before restoring the electricity.
OTHER ESSENTIAL REFERENCES
Info-Santé 811 is a free and confidential phone consultation service available 24 hours a day, 365 days a year. Dialing 811 puts you in contact with a nurse quickly for advice on non-urgent health issues. Any Quebec resident can call Info-Santé for themselves or a family member.
Info-Panne is a map of the City that lets you view the status of Westmount’s electrical network in real time.
211 is an easy to remember (2-1-1) information and referral service available 7 days a week, from 8 am to 6 pm, 365 days a year. Dial 2-1-1.
The 211 website (www.211qc.ca) of the Greater Montréal will allow to search for social and community services at all times, whether it be for resources for seniors or for immigrant people, for food or material assistance, affordable housing, youth or family services, assistance for homeless people, education, employment, volunteering and more.
Natural gas is odourless. A very smelly substance is added so leaks can be detected. This substance, called mercaptan, gives off a strong smell of rotten eggs. If you detect such an odor:
- do not smoke;
- do not turn on any appliance near the leak, not even a cell phone or a light switch – static electricity could produce a spark;
- leave the building immediately or move well away from the leak if you are already outdoors;
- without delaying your exit, you could open doors and windows on your way out (or leave them open) to ensure maximum ventilation;
- call 911.
If you are feeling dizzy or nauseous, or you have a headache, especially near a natural gas appliance, leave the building immediately and call medical services at 911.
When severe weather threatens, Environment Canada issues special public weather alerts to notify those in affected areas so they can take steps to protect themselves and their property from harm. These public alert bulletins are issued through the media, as well as through the department’s WeatherRadio service and its weather website.
You can also sign up for weather alerts on Twitter at @ECAlertezQC147 (Montreal region).
The Québec 511 telephone service provides all the information you need to plan a safe trip anywhere throughout the Québec road network. An automated line is available 24 hours a day, 7 days a week, providing information on the condition of the roads. It is also possible to speak to an agent between 8 a.m. and 8 p.m. Monday through Friday, to obtain information.
The Québec 511 automated line offers the following choices:
1. Find out about the road network conditions;
2. Report an incident, (24 hours a day, 7 days a week);
3. Obtain general information or make a comment;
4. Make a complaint;
5. Obtain assistance.
Online, you may consult the interactive map of the Québec road network, which provides information about the condition of the roads including visibility, about road work, traffic congestion and more.
Quebec 511 also offers a mobile app that can help you plan safe trips on Quebec’s road network. Find out more.
An emergency situation can happen anytime, anywhere. In the case of a major emergency, you must be able to take care of your and your family’s needs for at least the first 72 hours while rescue teams help the most vulnerable people in the community. Would you be ready today if you had to deal with a major weather event, a prolonged electricity outage, a flood or an earthquake?
In a crisis situation, an emergency supply kit will enable you to meet your family’s basic needs while waiting for help or for the essential services to be restored. In addition, having a portable emergency kit will save you a great deal of time if you should need to evacuate your home.
A bit of preparation will make every difference in difficult conditions; take time to consult the steps outlined below and start preparing now to ensure the protection of everyone in your family.