Emergency

DIAL 911 WHEN YOU NEED HELP IN AN EMERGENCY SITUATION – FIRE, SERIOUS ACCIDENT, MEDICAL EMERGENCY, PEOPLE AT RISK, NATURAL GAS LEAK, CRIMINAL ACTIVITY IN PROGRESS.

Consult the information below – you’ll find important phone numbers, prevention and preparation tips, and a list of essential items to have on hand to survive for 72 hours in the event of a major emergency.

PROTECTIVE SERVICES IN WESTMOUNT

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    FIRE
    MEDICAL EMERGENCY
    SERIOUS ACCIDENT
    PEOPLE IN DANGER
    NATURAL GAS LEAK

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    SPVM - Police Department

    Neighbourhood Station 12
    21 Stanton Street

    Non-urgent follow-up:  incident reports, road safety, advice, lost items.

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    SIM - Sécurité incendie

    Fire Station 76
    19 Stanton Street

    Information, prevention advice, building inspections, incident reports, fire station tours.

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    Service de la sécurité publique

    Station SPW
    21, rue Stanton

    Informations, stationnement, bruit et nuisances, sécurité dans les rues et les parcs, animaux perdus, règlements municipaux.

For more information about protective services in Westmount, visit the Safety & Parking section.

REGISTER FOR WESTMOUNT'S AUTOMATED EMERGENCY COMMUNICATIONS SYSTEM

The City of Westmount implemented the CodeRED automated notification system, which gives it the ability to broadcast important information within minutes. Residents will receive important messages and procedures to follow by telephone, email and SMS text for emergencies situations such as major fires, gas leaks or extended power outages.

Everyone with a telephone land line is already registered in the system. To register your email address, or phone numbers for mobile devices, private landlines and non-residential lines, click on CodeRED logo above to link to the registration form.

In Westmount, the CodeRED notification system is used only for emergency situations.

Power outages
According to our policy, the system is used for electricity outages that are likely to last more than 3 or 4 hours, the typical period needed to restore power. Also, it may take up to 30 minutes to program and send CodeRED messages to a specific area.

Gas leaks
When dealing with a gas leak, the fire department usually requests the shutdown of all electrical circuits in the immediate area of the leak due to the risk of natural gas circulating in underground conduits. When that happens, Hydro Westmount must wait for permission from fire officials before restoring the electricity.

OTHER ESSENTIAL REFERENCES

Someone has been intoxicated or poisoned? There’s not a minute to lose. Call 1 800 463-5060.

The Poison Control Centre (Centre antipoison) is an emergency telephone service available 24/7.

Info-Santé 811 is a free and confidential telephone consultation service available 24 hours a day, 365 days a year. Dialing 811 promptly puts you in contact with a nurse in case of a non-urgent health issue. Anyone living in Québec can call Info-Santé 811 for themselves or a family member.

Info-Panne is a map of the City that lets you view the status of Westmount’s electrical network in real time.

211 is an easy to remember (2-1-1) information and referral service available 7 days a week, from 8 am to 6 pm, 365 days a year. Dial 2-1-1.

The 211 website (www.211qc.ca) of the Greater Montréal will allow to search for social and community services at all times, whether it be for resources for seniors or for immigrant people, for food or material assistance, affordable housing, youth or family services, assistance for homeless people, education, employment, volunteering and more.

Natural gas is odourless. A very smelly substance is added so leaks can be detected. This substance, called mercaptan, gives off a strong smell of rotten eggs. If you detect such an odor:

  • do not smoke;
  • do not turn on any appliance near the leak, not even a cell phone or a light switch – static electricity could produce a spark;
  • leave the building immediately or move well away from the leak if you are already outdoors;
  • without delaying your exit, you could open doors and windows on your way out (or leave them open) to ensure maximum ventilation;
  • call 911.

If you are feeling dizzy or nauseous, or you have a headache, especially near a natural gas appliance, leave the building immediately and call medical services at 911.

Consult the GazMétro website.

When severe weather threatens, Environment Canada issues special public weather alerts to notify those in affected areas so they can take steps to protect themselves and their property from harm. These public alert bulletins are issued through the media, as well as through the department’s WeatherRadio service and its weather website.

You can also sign up for weather alerts on Twitter at @ECAlertezQC147 (Montreal region).

The Québec 511 telephone service provides all the information you need to plan a safe trip anywhere throughout the Québec road network. An automated line is available 24 hours a day, 7 days a week, providing information on the condition of the roads. It is also possible to speak to an agent between 8 a.m. and 8 p.m. Monday through Friday    l’état du réseau routier et il est possible de joindre un préposé entre 8 h et 20 h du lundi au vendredi pour obtenir des renseignements.

When you access the Québec 511 automated line, five choice are offered:

1. Find out about the road network conditions;
2. Report an incident, (24 hours a day, 7 days a week);
3. Obtain general information or make a comment;
4. Make a complaint;
5. Obtain assistance.

Online, you may consult the interactive map of the Québec road network, which provides information about the condition of the roads including visibility, about road work, traffic congestion and more.

Quebec 511 also offers a mobile app that can help you plan for safe trips on the Quebec road network. Find out more.

72-HOUR PREPAREDNESS

An emergency situation can happen anytime, anywhere. In the case of a major emergency, you must be able to take care of your and your family’s needs for at least the first 72 hours while rescue teams help the most vulnerable people in the community. Would you be ready today if you had to deal with a major weather event, a prolonged electricity outage, a flood or an earthquake?

In a crisis situation, an emergency supply kit will enable you to meet your family’s basic needs while waiting for help or for the essential services to be restored. In addition, having a portable emergency kit will save you a great deal of time if you should need to evacuate your home.

A bit of preparation will make every difference in difficult conditions; take time to consult the steps outlined below and start preparing now to ensure the protection of everyone in your family.

72-HOUR PREPARATION : DOWNLOADABLE GUIDES FROM PUBLIC SAFETY CANADA

START PREPARING TODAY

KNOW
THE RISKS

Certain areas are at greater risk than others for different disasters. Knowing the risks in our region can help us better prepare and even prevent certain types of damage.

Knowing what to do before, during and after specific types of disasters will help you protect yourself and your belongings.

Among the serious events that could happen in Westmount and Montreal are severe storms, floods, industrial accidents, extremely hot or intensely cold weather, drinking water contamination and more.

MAKE A
FAMILY PLAN

It’s essential that each family member know exactly what to do during an emergency. It’s very possible that you will not all be together the moment disaster strikes, hence the importance of knowing in advance how you will contact each other and how you will find each other if something does happen.

By preparing and discussing your family plan together, you’ll not only save time, but also remain calm during an emergency situation.

Become familiar with your school and workplace emergency plans and make you have on hand all of the essential phone numbers and addresses.

PREPARE YOUR
EMERGENCY KITS

Make sure to always have on hand the basic items to meet your family’s basic needs to survive the first three days of a disaster situation.

For your safety and peace of mind, prepare three kits: a basic emergency kit for the home, an emergency evacuation kit, and a car emergency kit. Make sure to include the vital necessities for young children, seniors, persons with special needs and domestic animals.

Make sure your kits are stored in easily accessible places and check them regularly for items that may need to be replaced.

STAY
INFORMED

During an emergency, use every available means to stay informed of ongoing developments: radio, television, notification services, and reliable website and social media sources. Consider including devices such as windup cell phone chargers and radios in your emergency kit.

The City of Westmount uses the CodeRED automated phone notification system, which give it the ability to broadcast important information to published landline phone numbers within minutes. Take time to register your private or non-residential phone numbers, as well as your mobile devices by clicking on the button below.

You may also sign up to the Centre de sécurité civile de Montréal’s Community alert service to also receive messages on your mobile devices.