Telecommunication Clerk
Purpose of position
The work consists of receiving, recording and transmitting by telephone or two-way radio, complaints and requests received from the public and municipal employees regarding the activities of a department, division or section.
Qualifications
- High School Diploma
Experience
- One year of experience in a job that has familiarized the candidate with this field.
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Evaluation |
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| Eliminatory Written Test Passing Mark : 70% |
Interview Passing Mark : 70% |
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| General knowledge of field in question | Prioritization | Time management | Ability to listen |
| Work techniques | Problematic situation management | Experience | General knowledge |
| Prioritization | Customer Service | ||
Other requirements:
Knowledge of
- the particularities of the various public services;
- wireless telephone;
- Windows software.
- Bilingual (English and French / written and spoken).