Senior Budget and Customer Service Technician
Purpose of position
The Senior Budget and Customer Service Technician coordinates and monitors customer service activities, such as billing, customer requests, overdue account collection, financial reports and follow-ups on customer complaints. The position also involves overseeing ongoing operations and the different stages of handling any issues that may arise. The Senior Budget and Customer Service Technician is also a resource person for employees and internal and external stakeholders on issues related to his or her area of activity.
Using established standards and processes, the Technician must also carry out budget-related tasks, performing analysis, audits, research and tracking to produce administrative reports and documents.
Qualifications
- A college diploma in accounting and management or in administration.
Experience
- Two years of experience in billing systems, customer service and complaints.
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Evaluation |
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| Eliminatory Written Test Passing Mark : 70% |
Interview Passing Mark : 70% |
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| Accounting Abilities | Bilingual | Analytical Mind | Customer Service |
| Leadership | Decision Making | Ability to Synthesize | Problem solving |
Other requirements:
Knowlege
- Budget management and financial accounting
- Municipal administration
- Written and spoken French and English
- Office technology
- Budget and financial accounting management
- Billing processes and tools
- Overdue account collections
Abilities and skills
- Demonstrated leadership
- Ability to coordinate a unit’s activities
- Mentoring employees
- Quality customer service
- Creativity and initiative to satisfy customers
- Analysis and research
- Ability to create and modify reference documents
- Initiative and judgement
- Ability to organize work
- Ability to draft clear, concise reports